One of the most common challenges when it comes to hiring commercial cleaning services is maintaining a consistent and motivated workforce. When your office cleaning team is reliable and of high quality, this will directly reflect on your customer service and the reputation and performance of all your stakeholders.
If you want to make sure that your current cleaning team will remain motivated all throughout, there are a few tips you have to keep in mind:
Inform Them of Good News and Share Both Good and Bad Feedback
You can never underestimate the rewarding feeling of a commercial cleaning team when they know that their customers are satisfied and delighted. This is why you have to ensure that your company has its own channel where you can give your feedback to your office cleaning team. Don’t hesitate to share feedback when changes are necessary. However, this should be done in such a way that it will give the team a chance to address the suggestions and improve accordingly. These feedback channels can help empower your cleaning team and feel more empowered when it comes to the service levels they deliver.
Give Formal Appraisals When Required
A regular process of an appraisal will not just be helpful to your company in the identification of talent, standard improvement, and correction of remuneration levels. When done well, this will also serve as a motivation for your cleaning team. Your cleaning staff will be able to express all their aspirations and share their development plans. This will not just address the necessary improvements as it will also help them enhance their skills through proper mentoring and training to help them meet their own goals.
Keep Several Communication Channels Open at All Times
It is important that your office cleaning team knows that there are several ways for them to communicate with you and your organization as a whole. Most of the time, they are just confined to the usual communications. This may intimidate them if ever there are some crucial issues they want to raise. An open communication line to your company’s human resource or senior management can go a long way.
Focus on Development and Growth
When it comes to commercial cleaning services, there are several development and training programs that you can offer to let your cleaning team meet all their objectives. Development and growth should be a constant part of your organizational culture and not only something that you pay attention to during your yearly appraisal.
Provide the Best Supplies and Tools to Your Office Cleaning Team
Cleaning is never an easy job but trying to give the best results while using outdated and poor systems, substandard equipment, and ineffective and low-quality cleaning supplies and chemicals will not only de-motivate and demoralize your commercial cleaning team. It is important to stay updated with innovations that will boost their working practices and performance.
If you are looking for a motivated commercial cleaning team, contact Courtesy Building Services, Inc. today and get the best quality and results you deserve.