It is a must for every business to address and solve customer complaints right away once they arise. A good customer service, after all, responds to customers in the timeliest manner.
While a business must make sure that their clients or customers are satisfied with their service or product, this must never happen after a complaint has been filed by the customer. A proactive customer service approach of a commercial cleaning company can lower or even get rid of those uncomfortable and at times downright obnoxious complaint calls you to need to make. It is all about anticipating and meeting your needs to ensure that as a customer, you will be fully satisfied and contented with the kind of service you will receive.
Reactive Customer Service vs. Proactive Customer Service
A proactive cleaning company ensures that the needs of its customers are met way before the customers know them. On the other hand, a reactive cleaning company struggles to solve these needs only after they receive a complaint in the form of text, call, or email. It doesn’t matter how fast they were able to solve the issue since the fact still remains that the customer still spent time in informing the company about the concern.
If you are the customer, which of these approaches do you prefer? If you are just like most people, you will surely choose to bring your business to a proactive company.
Reactive customer service will only put more burdens on your shoulders. Whether you want to question any of their practices or make a minor or major complaint, you will be the one to alert the commercial cleaning company about the issue. They have put themselves in a position where they try keeping your business just because they were not adequately proactive.
Complaint calls are bad enough for janitorial services but the one they dread the most is that last straw call, or the call they receive from an irate customer who can no longer put up with the kind of service they get even for just a minute.
However, the scariest kind of last straw call is the one that comes when it is least expected. Once a manager receives a call from the customer claiming how the service has been subpar all this time, yet this is the very first time that the manager heard about it, this is a telltale sign that they don’t pay close attention to whatever is happening in the office or building. It is usually a sign that the office cleaning company must implement a systematic process of quality control to supervise the cleaning.
Are you looking for a commercial cleaning company in Dallas with a proactive customer service approach? Courtesy Building Services Inc. has its full commitment to being proactive to ensure that the problems will get resolved way before the customers even get an idea that a problem was present. Give us a call right away and let us know what we can do to help you.