It can be very frustrating and even downright annoying to deal with vendors that don’t meet or live up to expectations in the first place. Although your initial reaction is to look for someone new right away, it is always good practice to try working out any problems before you decide to move on.
This article discusses the top three customer challenges that business owners often deal with when working with janitorial Dallas providers and how these problems can be resolved through proper communication:
1st Problem: Janitorial Cleaners Failing to Show Up for Work
Waiting for hours for the cleaners to arrive can be very exasperating. Things can even become more stressful when you don’t know the exact time of day when they will show up. Cleaners arriving in the office just when you are in the middle of an important meeting can even be disruptive.
While it is important to know when cleaners are going to arrive, most clients often feel left in the dark on this issue. How does communication help in this case, then? Communicating your issues immediately can help resolve these concerns faster.
For all you know, there could have been a minute miscommunication in the contract that could be fixed easily. It could also be because the staff members don’t follow their set schedule. It gives managers the chance to discuss the concern with their staff and with any luck, it might be able to help fix the scheduling concerns immediately.
2nd Problem: Low Quality of Cleaning
Dealing with low-quality janitorial Dallas service is usually the biggest concern that customers deal with. Poor quality of service can come in different forms such as improper or incomplete jobs, rushed or haphazard cleaning, and more.
Most clients discover that the biggest problem areas are bathrooms and kitchens since these areas often receive more traffic and tend to accumulate dirt quicker because of their regular usage.
Here, communication may be able to help by calmly but thoroughly explaining all your concerns and issues to the cleaning service provider. Simply saying that your office is still untidy will never provide the cleaners with pertinent details they need to proceed.
Instead, saying that the bathroom sink wasn’t cleaned properly will give your cleaners more specific information regarding your concern. They will also get a better understanding of what they can do better next time to improve it. It will also help clear any misunderstandings when it comes to contracts and schedules.
3rd Problem: Poor Service Quality
All offices are expected to be a place of professionalism. It should be a place where employees feel productive and safe. Sadly, another common challenge that clients find with janitorial Dallas providers is disruptive, rude, or unprofessional staff.
It is often associated with the cleaners themselves although it may also happen with other staff members like receptionists and managers.
If you have any issues with your cleaning staff, likely, your janitorial service provider is not aware of how their staff members act when the managers are not around. Good communication will ensure that the cleaning service provider is aware of unprofessional behavior.
To avoid all these issues, always work with the best janitorial Dallas provider like Courtesy Cleaning Services Inc.