It can be
very frustrating and even downright annoying to deal with vendors that don’t
meet or live up to expectations in the first place. Although your initial
reaction is to look for someone new right away, it is always good practice to
try working out any problems before you decide to move on.
article discusses the top three customer challenges that business owners often
deal with when working with janitorial Dallas providers and how these problems
can be resolved through proper communication:
Problem: Janitorial Cleaners Failing to Show Up for Work
hours for the cleaners to arrive can be very exasperating. Things can even
become more stressful when you don’t know the exact time of day when they will
show up. Cleaners arriving in the office just when you are in the middle of an
important meeting can even be disruptive.
While it is
important to know when cleaners are going to arrive, most clients often feel
left in the dark on this issue. How does communication help in this case, then?
Communicating your issues immediately can help resolve these concerns faster.
For all you
know, there could have been a minute miscommunication in the contract that
could be fixed easily. It could also be because the staff members don’t follow
their set schedule. It gives managers the chance to discuss the concern with
their staff and with any luck, it might be able to help fix the scheduling
Problem: Low Quality of Cleaning
with low-quality janitorial Dallas service is usually the biggest concern that
customers deal with. Poor quality of service can come in different forms such
as improper or incomplete jobs, rushed or haphazard cleaning, and more.
clients discover that the biggest problem areas are bathrooms and kitchens
since these areas often receive more traffic and tend to accumulate dirt
quicker because of their regular usage.
communication may be able to help by calmly but thoroughly explaining all your
concerns and issues to the cleaning service provider. Simply saying that your
office is still untidy will never provide the cleaners with pertinent details
they need to proceed.
saying that the bathroom sink wasn’t cleaned properly will give your cleaners
more specific information regarding your concern. They will also get a better
understanding of what they can do better next time to improve it. It will also
help clear any misunderstandings when it comes to contracts and schedules.
Problem: Poor Service Quality
are expected to be a place of professionalism. It should be a place where
employees feel productive and safe. Sadly, another common challenge that
clients find with janitorial Dallas providers is disruptive, rude, or
It is often
associated with the cleaners themselves although it may also happen with other
staff members like receptionists and managers.
If you have
any issues with your cleaning staff, likely, your janitorial service provider
is not aware of how their staff members act when the managers are not around.
Good communication will ensure that the cleaning service provider is aware of
all these issues, always work with the best janitorial Dallas provider like Courtesy Cleaning Services Inc.